Terms & Conditions and End User License Agreement (EULA)

1. Introduction and Acceptance of Terms

By downloading, installing, accessing, or using Brain on any platform (Google Play Store, Apple App Store, or Web App) and in any supported language, you ("you", "User") agree to be bound by these Terms. These Terms incorporate by reference our Privacy Policy. If you do not agree to these Terms, you must not download, install, or use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Definitions

The following terms have the meanings set out below wherever they are used in these Terms:

• "Content" means any text, images, audio, documents, or other materials submitted to, generated by, or processed through the Service.
• "User Content" means Content that you upload, input, or share, including chat inputs and AI prompts.
• "Output" means Content generated by the Service's AI models in response to your inputs.
• "Subscription" means a paid plan granting access to features subject to the Fair Usage Policy.

3. Eligibility and Age Restriction

The use of Brain is strictly limited to individuals who are 18 years of age or older. If it is discovered that a user is under 18, we will automatically revoke all account privileges, permanently delete the account, and disable the current session token. You represent and warrant that you have the legal capacity to enter into these Terms and to use the Service in compliance with all applicable laws.

4. Account Registration and Security

You agree to provide accurate, current, and complete information when creating an account and to keep it updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must notify us immediately via our Support page of any unauthorized use of, or security breach relating to, your account. Unless expressly authorized, each user may maintain only one account.

5. Description of the Service

Brain is an AI-powered personal assistant that may offer features including chat, image generation, a voice assistant, document uploads, meeting transcription, and AI phone calls. Availability of features depends on your platform, region, and subscription plan, and is subject to the Fair Usage Policy set out below. We may add, modify, or discontinue features at any time.

6. Fair Usage Policy (FUP) and Subscription Plans

To ensure optimal performance, Brain employs a strict Fair Usage Policy. While features may appear seamless within the app, they remain subject to the quotas below, which may be adjusted with reasonable prior notice.

• 14-Day Free Trial: granted once per user. Includes approximately 1,111 text messages, 10 generated images, 60 minutes of voice assistant, 5 document uploads, 1 meeting transcription (max 30 minutes), and 3 AI phone calls (max 2 minutes per call).
• Freemium Plan: after the trial, unpaid accounts are downgraded to the Freemium plan, which allows only 20 text messages per day. All other features are disabled.
• Pro Plan: billed at USD 16.99/month (or equivalent, with a 15% discount on annual billing). Includes 100 text messages per day (approximately 3,000/month), 120 minutes of voice assistant per month, 10 generated images per month, and 20 document uploads per month.
• SME & Enterprise Plans: billed at USD 14.99 per employee per month, or customized pricing, subject to agreed-upon quotas set out in a separate order form or agreement.

7. Pay-on-Demand (PoD) Services

Pay-on-Demand packages let you purchase extra calls, meetings, images, and similar add-ons.

• Availability: PoD packages are available exclusively to active Pro plan subscribers.
• Locked balance: if your Pro subscription expires, any remaining PoD balance is securely saved but temporarily locked until you renew your Pro subscription.
• Expiration: your PoD balance does not expire while your account remains active. We reserve the right to void the balance if you permanently delete your account, or if the account remains inactive for 12 consecutive months.
• Non-refundable: use of PoD balances requires an active monthly subscription and is entirely non-refundable.

8. Payments, Billing, Renewals, and Refunds

The following terms apply to payments made for Brain, regardless of platform:

• In-app purchases: for mobile users, all subscriptions and PoD purchases are processed securely through Apple In-App Purchases (App Store) or Google Play Billing (Google Play).
• Web payments: payments made via the Web App are processed through HyperPay.
• Automatic renewal: subscriptions automatically renew for successive periods unless cancelled before the renewal date. You authorize us (or the applicable app store) to charge the recurring fee to your payment method.
• Upgrades: if you upgrade your plan, the unused duration of your current plan is calculated as credit and deducted from the new plan's price.
• Downgrades: downgrading to a lower plan does not qualify for a prorated refund; your higher-tier plan remains active until the end of the billing cycle.
• Cancellations: cancelling a subscription disables auto-renewal. You continue to enjoy paid features until the end of the paid period.
• Refunds: mobile app refunds are handled solely according to the refund policies of Apple and Google. Web App refunds are considered only within the first 14 days, and only if you have consumed no more than 10% of the plan's usage quota.
• Taxes: prices may exclude applicable taxes, levies, or duties, which are your responsibility where required by law.
• Price changes: we may change prices with prior notice. Price changes take effect at the start of your next billing cycle.

9. License Grant and Restrictions

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for your personal use, or internal business use in the case of SME/Enterprise plans. You must not, and must not permit others to:

• reverse engineer, decompile, or attempt to extract the source code or underlying models of the Service;
• resell, rent, sublicense, or commercially exploit the Service except as expressly permitted;
• scrape, crawl, or use automated means to access the Service;
• circumvent quotas, rate limits, or security measures;
• use the Service or its Outputs to develop a competing product or AI model; or
• use the Service for any unlawful purpose.

10. Intellectual Property Rights

Ownership of intellectual property under these Terms works as follows:

• Our IP: BRIGHT SOLUTIONS owns and retains all right, title, and interest in and to the Service, including its software, models, design, trademarks, and all related intellectual property. No rights are granted except the limited license above.
• Your Content: you retain ownership of the Content you upload or input. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display your Content solely to the extent necessary to operate and improve the Service and as described in our Privacy Policy.
• Outputs: subject to applicable law and any third-party AI provider terms, you may use Outputs for your lawful purposes. Outputs are generated probabilistically, may not be unique, and similar or identical Outputs may be generated for other users. You are solely responsible for your use of Outputs.

11. User-Generated Content (UGC) Policy

Brain provides communication features, including chat, meeting environments, and AI prompt inputs. We maintain a zero-tolerance policy against objectionable, abusive, or illegal content.

• Prohibited content: you are strictly forbidden from generating, uploading, or sharing content that is unlawful, defamatory, harassing, sexually explicit, discriminatory, or that violates any intellectual property rights.
• Reporting and blocking: you can report abusive behavior or objectionable content and block abusive users directly within the app.
• Enforcement: we review all UGC reports and act within 24 hours by removing offending content and ejecting or banning the responsible user. We reserve the right to permanently terminate accounts for violating this policy without prior notice.

12. AI-Specific Terms and Acknowledgments

The following acknowledgments apply to your use of Brain's AI features:

• Nature of AI: the Service uses probabilistic AI models. Outputs may be inaccurate, incomplete, outdated, or misleading ("hallucinations"). You must independently verify all Outputs before relying on them.
• No professional advice: the Service must not be used as a substitute for professional medical, legal, financial, or other qualified advice.
• Model improvement and training: we do not use your private Content to train third-party foundation models without your consent. We may use de-identified and aggregated data to maintain and improve the Service; where required by law, you may opt out via in-app settings. See our Privacy Policy for details.
• Content review: automated systems and, where necessary, a limited number of authorized personnel may review Content for safety, abuse prevention, legal compliance, and support purposes, subject to our Privacy Policy.

13. Recording, Transcription, and AI Phone Calls — Consent

The following consent requirements apply when you use Brain's recording and calling features:

• Meeting transcription and recording: you are solely responsible for obtaining the consent of all participants before recording or transcribing any meeting, as required by applicable law (many jurisdictions require the consent of all parties). By using these features, you represent that you have obtained all necessary consents.
• AI phone calls: you must comply with all applicable telemarketing, automated-calling, and call-recording laws. You must not use this feature for spam, harassment, fraud, or any unlawful communication.
• Voice and audio data: voice recordings, transcripts, and related data are handled in accordance with our Privacy Policy.

14. Privacy and Data Protection

Your privacy is important to us. Our collection, use, storage, and disclosure of personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference.

• Data we process: this may include account information, Content (chats, uploaded documents, voice recordings, transcripts, and call data), and usage and device information.
• Your rights (GDPR / LGPD / similar laws): if you are located in the EEA, United Kingdom, Brazil, or another jurisdiction with applicable data-protection laws, you may have rights to access, rectify, erase, restrict, port, or object to the processing of your personal data. To exercise these rights, contact us via our Support page.
• Retention and deletion: we retain personal data for as long as your account is active or as needed to provide the Service, and we delete or anonymize it upon valid request or account deletion, subject to any legal retention obligations.
• Security: we implement reasonable technical and organizational measures to protect personal data, though no method of transmission or storage is fully secure.
• International transfers: your data may be processed in countries other than your own, with appropriate safeguards in place where required.

15. Third-Party Services and Integrations

Brain relies on external services and APIs (for example, Google, Microsoft, WebRTC, Twilio, OpenAI/Gemini, HyperPay, Apple, and Google Play). We are not responsible for the availability, terms, performance, or data-handling practices of these external providers. Your use of such integrations may be subject to their respective terms and privacy policies.

16. Prohibited Uses

In addition to the UGC Policy above, you agree not to use the Service to:

• violate any law or regulation;
• infringe the intellectual property, privacy, or other rights of any third party;
• transmit malware or interfere with the Service's operation or security;
• engage in high-risk or safety-critical activities where failure could lead to death, injury, or serious damage;
• generate content that exploits or endangers minors;
• impersonate any person or entity; or
• abuse quotas or attempt to gain unauthorized access.

17. Disclaimers; No Warranty

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including without limitation implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that Outputs are accurate, complete, or reliable, and we expressly disclaim liability for reliance on Outputs. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

18. Limitation of Liability

To the maximum extent permitted by law, BRIGHT SOLUTIONS and its officers, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or business, arising out of or relating to your use of the Service. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) USD 100. Some jurisdictions do not allow certain limitations, so these limits apply to the fullest extent permitted.

19. Indemnification

You agree to indemnify, defend, and hold harmless BRIGHT SOLUTIONS (and, as third-party beneficiaries, Apple and Google) from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Content; (c) your breach of these Terms; or (d) your violation of any law or third-party right.

20. Term and Termination

This section explains how these Terms begin and end:

• Term: these Terms remain in effect while you use the Service.
• Termination by you: you may stop using the Service and delete your account at any time through the app or by contacting us.
• Termination by us: we may suspend or terminate your access, with or without notice, for breach of these Terms, legal requirements, or risk to the Service or other users. UGC violations may result in termination without prior notice.
• Effect: upon termination, your license ends and your right to access the Service ceases. Provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination. Data handling after termination is governed by our Privacy Policy.

21. Changes to the Service and to These Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time. For material changes, we will provide notice through the app or by email. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service.

22. Apple and Google Specific EULA Terms

If you access Brain through the Apple App Store or Google Play, the following additional terms apply:

• Acknowledgment: this EULA is concluded between you and BRIGHT SOLUTIONS only, and not with Apple Inc. or Google LLC. We are solely responsible for the Brain application and its content.
• Scope of license: you are granted a non-transferable license to use Brain on any Apple-branded or Android-branded products that you own or control, as permitted by the Usage Rules in the applicable App Store Terms of Service.
• Maintenance and support: we are solely responsible for providing maintenance and support for Brain. Apple and Google have no obligation to furnish any maintenance or support services for the app.
• Warranty: we are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); Apple has no other warranty obligation with respect to the app.
• Product claims: BRIGHT SOLUTIONS, not Apple or Google, is responsible for addressing user or third-party claims relating to the app, including product liability claims and claims arising under consumer protection legislation.
• Intellectual property claims: BRIGHT SOLUTIONS, not Apple or Google, is solely responsible for the investigation, defense, settlement, and discharge of any third-party claim that the app or your use of it infringes that party's intellectual property rights.
• Legal compliance: you represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer contact: for questions, complaints, or claims regarding the app, contact BRIGHT SOLUTIONS via our Support page.
• Third-party beneficiary: Apple, Google, and their subsidiaries are third-party beneficiaries of this EULA and, upon your acceptance, will have the right to enforce it against you as a third-party beneficiary.

23. Export Controls and Sanctions

You agree to comply with all applicable export control and sanctions laws. You represent that you will not use, export, or re-export the Service in violation of such laws, and that you are not located in, or a national or resident of, any jurisdiction subject to comprehensive sanctions, nor listed on any applicable restricted-parties list.

24. Governing Law and Dispute Resolution

The following provisions govern disputes arising from these Terms:

• Governing law: these Terms are governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-laws principles.
• Jurisdiction: the competent courts of Amman, Jordan have exclusive jurisdiction over any dispute, subject to the consumer carve-out below.
• Informal resolution: before initiating any formal proceedings, you agree to first contact us via our Support page to attempt to resolve the dispute informally.
• Consumer protection carve-out: if you are a consumer, mandatory consumer-protection rights under the laws of your country of residence that cannot be waived by agreement remain unaffected by this section.

25. General Provisions

The following general provisions apply to these Terms:

• Severability: if any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Entire agreement: these Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and BRIGHT SOLUTIONS regarding the Service.
• Assignment: you may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Waiver: our failure to enforce any right or provision is not a waiver of that right or provision.
• Force majeure: we are not liable for any failure or delay caused by events beyond our reasonable control.
• Electronic communications and notices: you consent to receive communications from us electronically. Notices to you may be provided via email or in-app; notices to us should be sent via our Support page.
• Language: these Terms may be translated into supported languages for convenience. In the event of any conflict, the English version prevails.

26. Contact Information

BRIGHT SOLUTIONS for Artificial Intelligence Establishment welcomes your questions about these Terms. Please reach out through our Support page and we will get back to you.